The Students’ Union Advice Service is a free, confidential service where students can get information and advice on personal and academic issues. It is run by professional Advisors who are independent of the University, and is located on the ground floor of the Students’ Union building.

In March 2016 the Advice Service was awarded the Advice Quality Standard (AQS), which is a quality mark for organizations that provide advice.  The Advice Service has demonstrate that the Service is easily accessible, effectively managed and employs staff with the skills and knowledge to full advise students’ at the University of Manchester.

 

The Advice Service can provide advice on most issues that you may experience whilst at University.  No issue is too big or too small, so if you have a question, please contact the Advice Service.  The main areas we advise on are academic advice, wellbeing, financial, and housing. 

Students often seek advice about academic issues such as appeals, complaints and disciplinary hearings. Other common enquiries relate to housing – from problems with a landlord to getting your deposit back. Students can also receive financial advice regarding student finance, benefits and general hardship. We also offer advice on general wellbeing including issues such as sexual health, bullying and discrimination.

Finally, we provide advice on an array of other issues such as employment problems, consumer issues and fines, to name but a few.  If you are unsure if the Advice Service is the correct place for you, contact us and we can advise you or refer you to someone who can assist.

Our Advisors are experienced in dealing with formal University procedures, problem landlords and financial blips and will always endeavour to get the best outcome for you.

 

KEY STATISTICS 2016/17

  • Our advice service saw 3,074 students
  • We advised on 3,446 cases
  • We advised on 436 appeals and 274 applications for mitigating circumstances
  • We advised on 192 misconduct issues
  • We received 1091 telephone calls, which is a 73% increase from 2015/16
  • We sent out 4152 emails
  • We saved students £153,459 in successful student finance cases, returns of deposits, hardship fund awards and foodbank vouchers.