Contact Advisor

Advice is normally available weekdays from 10am to 4pm. We’re here all year round – both in and out of term time, with the exception of public holidays and staff training, development or administration days.

We offer advice in person, over the phone or on e-mail.

If you’d like face to face advice, please e-mail or call us to book an appointment. Slots are usually available weekdays 10am to 12pm.

Alternatively, access one of our afternoon drop in sessions to see an advisor without booking in advance.

Advice Session Times:

Monday: 10am – 12pm
Appointments session
1pm – 4pm
Drop in session
10am – 4pm
E-mail and phone line open
Tuesday: 10am – 12pm
Appointments session
1pm – 4pm
Drop in session
10am – 4pm
E-mail and phone line open
Wednesday: Face to face advice is unavailable but our phone line is open and advisors will be responding to e-mails between 10am and 4pm.
Thursday: 10am – 12pm
Appointments session
1pm – 4pm
Drop in session
10am – 4pm
E-mail and phone line open
Friday: 10am – 12pm
Appointments session
1pm – 4pm
Drop in session
10am – 4pm
E-mail and phone line open

Contact details

E-mail: advice.su@manchester.ac.uk
Telephone: 0161 275 2952
Advice office: 1st Floor, Students’ Union Building

If you’re contacting us by e-mail, please provide an outline of your enquiry, attach any relevant paperwork and let us know if you’re working towards an official deadline. We also ask that you include the following information:

  • Your full name, student ID and phone number
  • Course title plus your year and mode of study
  • Whether you pay home, EU or international fees

We will use these details ensure we are providing accurate and appropriate advice and so that we can offer ongoing support with your case.

Data Protection

The Students’ Union Advice Service is confidential and is committed to treating your personal information with respect and in accordance with the Data Protection Act and General Data Protection Regulation.

Any information you provide will not be shared outside the Advice Service unless we have your permission or there are exceptional reasons for us to disclose information to a third party. The Advice Service has a Confidentiality Policy which must be followed by all advisors. You can access the Policy here.

When you contact us for advice we will open a confidential case file for you and record your personal information, details of your enquiry and any advice given. Information such as your course, gender, etc will be used for statistical purposes only and will not identify you when compiling reports. Your details will be recorded and stored securely in line with the Data Protection Act and General Data Protection Regulation.

The Advice Service currently holds the Advice Quality Standard (AQS) quality mark and our files may be audited by the Advice Services Alliance as part of their quality assurance check. Any personal data reviewed by an auditor will remain confidential. When you contact us in person or on the phone we will ask for your consent for your file to be available for audit.

If you’re contacting us by e-mail, we ask that you let us know if you do not want your file to be made available to AQS for auditing purposes.

If you would like more information about how we use your data, please click here for our full Data Storage Policy.