Opening Hours / Contact Us

We are currently running a reduced service due to temporary short staffing.

We’ll be open on Monday, Tuesday, Thursday and Friday from 1pm to 4pm but you will need to book an appointment to see an advisor during these times.

We’ll also be offering advice by e-mail. Contact us on advice.su@manchester.ac.uk with a summary of your enquiry, contact details and course information.

If you’d rather speak to an advisor in person, you can book one of our available appointment slots by following this link:

Advice App »

Appointments can also be booked by dropping in or calling us on 0161 275 2952 during our opening hours of 1pm to 4pm. Please note that the service will be closed all day on Wednesdays.

Outside of our temporary opening hours, advisors will be working on responding to e-mails and ongoing cases. If you need to get a message to us, please e-mail.

We aim to reply to all e-mails within 5 working days of receiving them. However, our response times may be longer over the next few weeks. We understand that this may be an anxious time for you and we will try our best to get back to you as soon as we can.

We would like to apologise for any inconvenience caused and appreciate your patience during this period.

Confidentiality

The Advice Service is confidential. This means we won’t share your personal information or case details to anyone outside of the service unless we have your permission or there are exceptional reasons to do so. For example, if you tell us about a significant risk of harm to yourself or others we may have to report our concerns to the University or emergency services.

Recording and storing your details

We collect and maintain confidential records of your personal information, details of your enquiry and any advice given. We do this to ensure we are giving accurate and appropriate advice and so that we can offer ongoing support with your case. Information such as your gender or course is also collected for statistical purposes but we will not identify you when compiling reports. Statistical information helps us to monitor groups who are using our Service so we can ensure accessibility or act on trends if a group of students is facing a disadvantage.

If you have any questions or concerns about how we use your data, please contact us.

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