Using The Advice Service

Using the Advice Service

Our Advice Service is free, confidential and available to every University of Manchester student.  Here are our core principles as we want your experience with is to be as helpful and supportive as possible.

Advice Service Agreement

This covers how to get in touch with us, what to expect from our service, and what we expect from you. Click here to read the Advice Service Agreement.

Confidentiality Policy

This policy explains why your right to confidentiality is important to us, and what we do to protect it. Click here to read our Confidentiality Policy.

Conflict of Interest Policy

Find out how we ensure our advisors remain impartial when dealing with your case. Click here to read our Conflict of Interest Policy.

Restrictions to Service Policy

We may limit or withdraw your access to our service, but this will only happen in exceptional circumstances. Click here to read our Restrictions to Service Policy.

Data Storage Policy

This policy explains how we use and store our personal information.  Click here to read our Data Storage Policy.

Complaints Policy

If you have a complaint or concerns about the Advice Service or member of staff within the Advice Service, you have the right to make a complaint.  Click here to read our Complaints Policy.

Got any questions?

If you have any questions about our policies or the way we work, please get in touch by emailing us here.

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